Customer Success Manager (Outbound) Part-Time

We are looking for a Customer Success Manager (Outbound) to join a healthcare-focused company that provides innovative solutions and products designed to support healthcare professionals and emergency responders.

This role is ideal for someone with a nursing, emergency room, or ambulance background who is naturally warm, empathetic, and passionate about helping people. The successful candidate should have a pleasing personality, a positive attitude, and the ability to make customers feel valued and appreciated.

As a Customer Success Manager, you will proactively connect with customers, build meaningful relationships, and ensure they feel supported and valued throughout their experience with the company.

Duties include but not limited to:

• Make outbound calls to customers to check in and build strong relationships.
• Ensure customers feel valued, appreciated, and well-supported.
• Develop positive and professional relationships with customers.
• Listen to customer feedback and concerns and respond with empathy and care.
• Help maintain customer satisfaction and engagement.
• Follow up with customers as needed to ensure a positive experience.
• Represent the company with professionalism, kindness, and a customer-first attitude.

Qualifications:

• Nursing background or experience in an emergency room or ambulance setting is required.
• Excellent verbal communication and interpersonal skills.
• Warm, friendly, and pleasing personality.
• Empathetic, patient, and genuinely enjoys helping people.
• Strong work ethic and positive attitude.
• Comfortable making outbound calls and speaking with customers.
• Previous customer service, patient care, or customer success experience is an advantage.
• Reliable and able to commit to 20 hours per week.

Schedule:

Part-Time: 20 hours per week

• Monday: 7:00 AM - 12:00 PM ET
• Tuesday: 12:00 PM - 5:00 PM ET
• Wednesday: 3:00 PM - 8:00 PM ET
• Thursday: 10:00 AM - 3:00 PM ET
• Friday: 1:00 PM - 6:00 PM ET

The schedule is designed to initially focus on East Coast accounts, with progression to West Coast accounts as needed.

System requirements:

• Computer Processor: Intel 8th generation or newer/AMD Ryzen 2000 series or newer.
• Computer Memory/RAM: At least 16 GB for both primary and backup computers.
• Computer OS: Windows 11 and future enterprise operating systems.
• Storage: 500 GB SSD.
• Licensed MS Office and an extra monitor.
• Internet speed must be running on a 20+ Mbps wired plan (at least 10 Mbps for backup connection).